Returning unwanted Christmas presents:
As you head to the malls to tick off your Christmas present list, are you finding out what the stores’ returns policies are before you hand over your money?
If your son lands up with two identical toys, or your mother-in-law doesn’t fancy the scarf you picked out for her, will the stores in question take them back and issue a refund?
As I’ve said repeatedly in this column this year, the Consumer Protection Act (CPA) does not cover the return of goods which are not defective. So retailers have the right to come up with their own take-back terms.
They also have the right to refuse point-blank to take back non-defective goods at all. Many do, particularly small, independent stores.
